BSantClub Privacy Policy

BSantClub takes the privacy of its players seriously. When you create an account, make a deposit or interact with any part of the BSantClub platform — whether on a desktop browser, mobile browser or through the BSantClub app — certain personal information is collected and processed so that the platform can operate correctly and securely.

This Privacy Policy applies to all data collected through the BSantClub website and app, including account registration, deposits and withdrawals in PKR, Sports Betting, Cricket and PSL betting, Live Casino, Slots, Fish Games and any other service provided under the BSantClub brand.

By registering a BSantClub account, you confirm that you have read this policy and understand how your personal data is handled. If you have questions at any point, BSantClub's support team is available 24 hours a day, 7 days a week.

BSantClub collects personal information in two main ways: directly from you when you provide it, and automatically when you use the platform.

Information you provide directly:

• Full name, date of birth and contact details (mobile number and email address) provided at registration.
• Identity verification documents such as a national identity card (CNIC) or passport, where verification is required.
• Payment method details provided when making deposits or withdrawal requests, including JazzCash or Easypaisa account numbers, bank account details and card information.
• Correspondence sent to BSantClub support, including chat transcripts, emails and any documents shared as part of a dispute or verification process.

Information collected automatically:

• Device information including device type, operating system version and browser type.
• IP address and approximate geographic location derived from it.
• Session data including login times, pages visited, games played, bets placed and session duration.
• Cookies and similar tracking technologies — see Section 5 for full details.

The personal data collected by BSantClub is used for clearly defined purposes. The table below summarises the main uses and the reason each is necessary:

BSantClub will not use your personal data for purposes not listed here without first notifying you and, where required, obtaining your consent.

Payment data is among the most sensitive information BSantClub handles. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or any other supported mobile wallet, the payment details you provide are used solely for processing that transaction and for linking future withdrawal requests to a verified payment method registered in your name.

BSantClub does not store full card numbers on its own servers. Card payment data is processed through encrypted payment gateway systems that comply with industry security standards. JazzCash and Easypaisa transactions are processed via the respective mobile money platform's own secure API, and BSantClub retains only the reference data necessary to reconcile the transaction against your account balance.

All account balances and transactions are denominated in PKR. There is no currency conversion involved in standard BSantClub account activity.

BSantClub uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Cookies are small data files stored on your device. They do not contain your payment details or passwords.

BSantClub uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure and maintain your betting slip or game session state. Disabling these will prevent the platform from working.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display and notification preferences, so you don't have to set them again each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which sections are visited most, how long sessions last and where players encounter issues. This data is used to improve the platform experience and does not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity, including bot access, automated account creation and unusual login patterns.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking analytics cookies will not affect your ability to play or transact.

BSantClub does not sell your personal data to third parties, advertising networks or data brokers. Your data may be shared only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card payment gateways receive the payment data necessary to complete your transactions. These providers operate under their own data security obligations.
• Identity verification providers: Where account verification requires document checking, data may be shared with a third-party verification service for the sole purpose of confirming your identity.
• Fraud prevention services: Anonymised or aggregated session and device data may be shared with fraud detection systems to protect all players on the platform.
• Platform technology providers: Game providers and software vendors whose products appear on BSantClub may receive anonymised session data necessary to deliver and maintain those games. They do not receive your name, payment details or contact information.
• Legal requirements: Where BSantClub is required by a valid legal process to disclose data, it will do so to the minimum extent required and will notify the account holder where legally permitted to do so.

BSantClub retains personal data for as long as your account remains active and for a defined period after account closure. The retention periods applied are as follows:

• Account and registration data: Retained for the duration of the active account and for a minimum of five years following account closure, to support any retrospective dispute, fraud investigation or legal inquiry.
• Transaction records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required to satisfy verification obligations and for up to five years after account closure.
• Support correspondence: Chat transcripts, emails and dispute records are retained for three years from the date of the last communication in each case.
• Analytics and session data: Anonymised usage data is retained for up to two years for the purpose of platform improvement analysis.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual account. You may request earlier deletion of certain data — see Section 9 for details of your rights.

BSantClub applies technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. The key measures in place include:

• Encrypted connections: All data transmitted between your device and BSantClub's servers is encrypted using industry-standard TLS protocols. This applies to account logins, payment submissions and any other data exchange.
• Access controls: Access to personal data within BSantClub's internal systems is restricted to staff and systems that require it for a specific operational purpose. Access is logged and reviewed regularly.
• Payment security: Card data is handled through PCI DSS-compliant payment processors. BSantClub does not store full card numbers on its own infrastructure.
• Account security features: Players are encouraged to use a strong, unique password for their BSantClub account and to keep login credentials private. BSantClub support will never ask for your password.
• Fraud monitoring: Automated systems monitor account activity for patterns associated with unauthorised access, account takeover attempts and suspicious transactions.

Despite these measures, no internet-based system can guarantee absolute security. If you believe your BSantClub account has been compromised, contact support immediately to have your account secured and the situation investigated.

As a BSantClub account holder, you have the following rights regarding your personal data:

• Right to access: You can request a summary of the personal data BSantClub holds about you at any time by contacting support.
• Right to correction: If any of your personal data held by BSantClub is inaccurate or out of date, you can request that it be corrected. Basic account details such as your contact number can be updated directly in account settings.
• Right to deletion: You can request the deletion of your personal data. Note that certain data — particularly transaction records — must be retained for defined periods as described in Section 7, and deletion requests cannot override these obligations.
• Right to restrict processing: Where you dispute the accuracy of data or object to how it is being used, you may request that processing be restricted while the matter is reviewed.
• Right to data portability: You may request a copy of your account and transaction data in a structured, commonly used format.
• Right to withdraw consent: Where data processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time. Withdrawal of consent does not affect processing already carried out before the withdrawal.

To exercise any of these rights, contact BSantClub support. Requests are handled within a reasonable timeframe, typically within 30 days. Verification of your identity will be required before any data access or deletion request is processed, to protect your account from unauthorised requests.

BSantClub is strictly an adult platform. Account registration requires players to confirm they are at least 18 years of age. BSantClub does not knowingly collect personal data from individuals under the age of 18.

Where BSantClub has reason to believe that a registered account belongs to a person under 18 — through identity verification, parental notification or any other means — the account will be suspended immediately, all pending bets will be voided and any deposited funds will be returned to the original payment source following investigation.

BSantClub may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered or updates to data handling practices. When a material change is made, registered account holders will be notified via their registered contact details or through a prominent notice on the platform before the change takes effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. BSantClub recommends reviewing this page periodically. Continued use of the BSantClub platform following notification of an update constitutes acceptance of the revised policy.

If any update to this policy affects how BSantClub processes data in a way you are not comfortable with, you have the right to close your account and withdraw your remaining PKR balance before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a concern about how your personal data has been handled, please get in touch with the BSantClub support team. Support is available around the clock and handles all privacy-related enquiries with full confidentiality.

You can reach BSantClub support through the live chat function available on the platform or by writing to the support email address displayed in the footer of this page. When raising a privacy query, please include your registered account username and a brief description of your request so the team can assist you as efficiently as possible.